Quick: All actions should have 'undo'

I just slipped and added a misspelled word to the Firefox dictionary. Guess what the process is for undoing that mistake?

Some apps "fix" this problem by prompting with an "are you sure" type dialog before performing the action. That's very annoying, and it doesn't always work since I might hit space or enter or something and accidentally "ok" it. (this happens to me a lot when the dialog pops up while I'm typing)

I really like the solution used in Gmail:


After an action is performed, state what the action was and give an opportunity to undo, but in a non-intrusive way. More people should copy this approach, including Gmail, which needs it on "Send" (this will require adding a short delivery delay, like 10 sec, but it's worth it).

Quick: Maybe you can hack computers

But do you know how to hack people? It's only code.

Quick: Job culture

Here's a good link about the "Job culture":

The cultural assumption of a true free enterprise system would be: “Individuals are responsible for their own lives and labors. They trade as equals, but are beholdin' to nobody.”

Free enterprise isn't anything like big-corporate capitalism. We've been told the two are equivalent, but that's just another bit of cultural brainwashing.

Think about it. Job holders by definition aren't capitalists. Job holders, no matter how well paid they might be, function merely as the servants of capitalists, just as medieval serfs functioned as the servants of lords. They are beholdin'. They function in a climate of diminished responsibility, diminished risk, and diminished reward. A climate of institutional dependency.

...

The daily act of surrendering individual sovereignty – the act of becoming a mere interchangeable cog in a machine – an act we have been conditioned to accept and to call a part of “capitalism” and “free enterprise” when it is not – is the key reason why the present Job Culture is a disaster for freedom.

James Madison, the father of the Bill of Rights, wrote:
“The class of citizens who provide at once their own food and their own raiment, may be viewed as the most truly independent and happy. They are more: They are the best basis of public liberty, and the strongest bulwark of public safety. It follows, that the greater the proportion of this class to the whole society, the more free, the more independent, and the more happy must be the society itself.”

Madison was speaking specifically about independent farmers, but he was also a believer in the independent entrepreneur – and for the same reasons.

Madison (and his like-minded friend Jefferson) knew that people who are self-sufficient in life's basics, who make their own decisions, whose livelihood relies on their own choices rather than someone else's, are less likely to march in lockstep. Independent enterprisers are far more likely to think for themselves, and far more capable of independent action than those whose first aim is to appease institutional gods.

Living in the Job Culture, on the other hand, has conditioned us to take a “someone else will deal with it” mentality. “I'm just doing my job.” “The boss makes the decisions.” “I'm just following orders.” But if someone else is responsible for all the important choices in life, then we by definition, are not.

I reminds me of my favorite part of Paul Graham's essay on "Why to not not start a startup":

16. A job is the default

This leads us to the last and probably most powerful reason people get regular jobs: it's the default thing to do. Defaults are enormously powerful, precisely because they operate without any conscious choice.

To almost everyone except criminals, it seems an axiom that if you need money, you should get a job. Actually this tradition is not much more than a hundred years old. Before that, the default way to make a living was by farming. It's a bad plan to treat something only a hundred years old as an axiom. By historical standards, that's something that's changing pretty rapidly.

...

Now we look back on medieval peasants and wonder how they stood it. How grim it must have been to till the same fields your whole life with no hope of anything better, under the thumb of lords and priests you had to give all your surplus to and acknowledge as your masters. I wouldn't be surprised if one day people look back on what we consider a normal job in the same way. How grim it would be to commute every day to a cubicle in some soulless office complex, and be told what to do by someone you had to acknowledge as a boss—someone who could call you into their office and say "take a seat," and you'd sit! Imagine having to ask permission to release software to users. Imagine being sad on Sunday afternoons because the weekend was almost over, and tomorrow you'd have to get up and go to work. How did they stand it?

I have a plan to fix this, but it's a little difficult to describe because people have a hard time thinking outside of the surf mindset, the assumptions that underlie the "job culture". It will take some time.

Three types of ideas - bad ones are often the best

Product ideas can be divided into three categories:

1. Obviously good ideas that are very difficult to implement. Efficient cold-fusion, flying cars, and a lot of other sci-fi ideas fall into this group.
   
2. Obviously "good" ideas that seem possible but haven't happened yet. Video phones and HDTV were in this category for a long time. I think this happens when people get excited about technology and overestimate the benefits (and possibly underestimate the cost). I just don't care that much about having a video phone.
   
3. "Bad" ideas. Many of these ideas are truly bad, but some of them will in hindsight turn out to have been very good ideas. I put them in the same category because they are difficult to distinguish without the benefit of hindsight. Some examples are the personal computer ("why would anyone need a computer?"), Google ("there are already too many search engines, and besides, search engines don't make money"), and Blogger ("can't you just use Geocities, and besides, are there really that many people with something worth saying?"). More recent (and still controversial) examples include Facebook and Twitter.
   

I expect that a lot of people will argue with the fact that I've grouped "truly bad" ideas together with "seemed bad but were actually very good" ideas. Everyone thinks that they can tell which ideas are the good ones, but observation suggests that they can't. I do believe that some people are better at picking winners than others, but at best they have maybe 50% accuracy. I've seen a lot of very smart people (such as at Google) be very wrong about these things.

For example, I remember when the "upload videos and put them on the web" incarnation of Google video was first being developed. Nearly everyone inside of Google, including me, was very skeptical that anything worthwhile would ever be uploaded. The common prediction was that it would all be movies and porn. Of course there was some of that, but the skeptics were completely wrong about the lack of worthwhile content. Uploaded video is one of the most important developments of the past several years. Unfortunately Google Video was burdened with an incredibly bad upload process (it included installing a windows client to do the upload!), and YouTube, which was started AFTER Google Video launched, took over. I believe that mistake was partially due to the negative expectations.

Here's my point: The best product ideas are often found in the "bad ideas" category!

If you're a super-genius researcher looking to dedicate your life to a really important problem that you may never solve, then the category one "cold fusion" ideas may be a good option. If you've found some clever way to dramatically reduce the cost of implementing a category two idea (like Skype did to the video phone), then that might be a good option. However, the real "low hanging fruit" is likely to be found with the category 3 "bad ideas". You'll have to deal with annoying skeptics and haters who say that you are wasting your time, but sometimes you'll create something hugely important, or at least moderately successful (and they won't).

Realizing that good ideas and bad ideas are often nearly indistinguishable, there are a few more lessons to be learned:

• Instead of endlessly debating whether an idea is good or not, we should find faster and cheaper ways of testing them. This is one of the reasons why open systems such as the Internet or market economies develop faster than closed systems, such as communism or big companies -- individuals and small groups are able to build new things without getting approval from anyone.
  
• Your product idea is generally worthless, because to most people it's indistinguishable other bad ideas. Very few people will want to buy (or steal, or take for free) your idea because they already have their own bad ideas which they like better. (There are other reasons as well, but this is one of them. The way to make your idea valuable is to demonstrate that it's not bad by building a real product -- this also demonstrates your ability to execute.)
  

Obviously there is a lot more to say about these two points, and I haven't done enough to explain or justify them right now. Maybe in another post...

Not getting health insurance is a really bad idea

Seriously. If you can possibly afford insurance, then there's no excuse for not having it. I'm especially thinking of young people doing a startup and not buying insurance in order to "save money". That's a really dumb optimization, and suggests that you aren't very good at making trade-offs. A quick search shows that in California you can get a decent plan for $77/month. If you can't find $77/month, then maybe you aren't ready to do a startup.

I'm reminded of this issue right now because I just passed someone in SF laying face down on the pavement, not moving. His bicycle was nearby and I'm guessing that he had just been hit by a car. I hope that he does ok, but it didn't look good. (people were already helping him, and the police were just a few cars back, so I didn't stop)

Even if you are young and healthy, bad things can still happen. My brother was perfectly healthy until he got cancer at age 33. When my daughter was in the hospital, it cost $12,000/day -- she was there for almost 3 months.

The simple fact is that the health care system in the US isn't setup for people who don't have insurance. If something bad happens, you don't want to be one of those people. I'm not looking to debate our system, so please don't bother. Right now, the system is the way it is.

My point is simple: Do what you can to get insurance. Now.

Curtains

Tonight I have the pleasure of going to Carmine's for dinner and then to Curtains on Broadway. On the firm. To "assist" with a summer event. Sometimes I love my job.



UPDATE: The show was great - it was really funny and David Hyde Pierce was fantastic. I'd never been to Carmine's either, so that was a real treat. The dishes were enormous and so delicious.

Sock and Glove

Have you heard about the book, Sock and Glove? After seeing it time after time on my favorite blogs (check it out at Design Mom and Bluelines), I had to get my own copy.

Needless to say, I am hooked. I've already made two softy friends, a monkey and an elephant. I think it will take a bit of practice to get the proportions right and to trial and error to find the best socks (not to mention finding a place to buy knit gloves in the middle of summer). In the meantime, I am falling in love with my quirky animal friends. Even Jared likes them. :)